Returns, Replacements & Refunds
Personalised products cannot be returned for a change of mind because they are made only for you. If your order arrives damaged, or the printing is defective, send a photo within 48 hours of delivery and we replace it free of charge. Unstarted orders can be cancelled for a full refund.
What we replace free
Physical damage in transit, a cracked acrylic, a dented frame, a broken mug. Printing defects, banding, colour shift, misalignment, a crop that does not match the proof you approved. Wrong item, wrong size or wrong quantity sent. In all these cases we reprint and resend at our cost, and you do not have to return the damaged item unless we ask.
What we cannot replace free
A change of mind about the design, the photo or the size after printing. A photo that printed soft because the file sent was low resolution, our editor warns you about this before you order, and we call you if we spot it. Spelling in text you supplied and approved on the proof. Normal variation in colour between a screen and a print: screens emit light and paper reflects it, so a perfect match is not physically possible, though we get close.
Cancelling an order
Free and immediate until you approve the proof, since nothing has been printed. Once printing starts we cannot cancel, because a personalised item has no resale value to anyone else. If you paid in advance and cancel before printing, the full amount is refunded within 5 to 7 working days by the same method you paid.
How to raise a replacement
WhatsApp 98666 38967 within 48 hours of delivery with your order number and a clear photo of the problem, ideally in daylight, showing the whole item and then a close-up of the fault. We reply the same day. There is no form to fill and no ticket number to chase.
Refund timelines
Where a refund is due rather than a replacement, it is processed within 2 working days of us agreeing it, and reaches your account in 5 to 7 working days depending on your bank. UPI refunds are usually faster. Cash-on-delivery orders are refunded by UPI to a number you confirm.
Bulk and business orders
For bulk print runs, we ask you to check the first delivered box before the rest is dispatched where the schedule allows. A fault caught at that point costs everyone far less than one found after five thousand copies are printed.
Frequently asked questions
Can I return a personalised product?
Not for a change of mind, it was made only for you and cannot be resold. Damaged or defective items are replaced free if you report them within 48 hours.
My item arrived broken. What do I do?
WhatsApp 98666 38967 within 48 hours with your order number and a photo. We reprint and resend at our cost, and you usually do not need to return the damaged item.
Can I cancel my order?
Yes, free of charge, any time before you approve the proof. Once printing has started we cannot cancel a personalised item.
How long do refunds take?
Processed within 2 working days of being agreed, and in your account in 5 to 7 working days depending on your bank. UPI is usually faster.
The colours look different from my screen. Is that a defect?
Usually not. Screens emit light and paper reflects it, so an exact match is not physically possible. If the difference is severe or clearly wrong against the proof you approved, send a photo and we will look at it.